About Lumia Care

Lumia Care is a growing Australian provider of Aged Care, Disability and Clinical Support Services, focused on delivering safe, high-quality and person-centred care.

About The Role

We are looking to appoint a Care Services Manager for our Dulwich, SA team urgently. This is a key people and operational leadership role responsible for leading the care team, supporting clients and ensuring consistent, high-quality service delivery. We are looking for an experienced Aged Care leader who is people-focused, confident managing teams and able to make sound decisions in a busy environment.

Key Responsibilities

• Lead, coach and develop the care team.
• Manage day-to-day service delivery and operational priorities.
• Build a positive, accountable and people-centric culture.
• Manage performance, supervision and team development.
• Build strong relationships with clients, families, staff and stakeholders.
• Monitor client needs, incidents, risks and complaints.
• Ensure compliance with Aged Care requirements and organisational standards.
• Monitor team performance, workforce needs and service quality.
• Use reporting and data to identify issues and improve outcomes.
• Drive continuous improvement across care systems and processes.
• Ensure safe, consistent and person-centred service delivery.

About You

Aged Care experience and strong people management skills are essential.

You Will Bring

• Proven experience in Aged Care leadership or management.
• Strong people management and communication skills.
• Confidence managing performance and difficult conversations.
• Strong understanding of person-centred care, quality and safeguarding.
• Excellent stakeholder and relationship management skills.
• Ability to make decisions and manage competing priorities.
• Strong organisational, reporting and problem-solving skills.
• A proactive, accountable and improvement-focused approach.

Why Join Lumia Care?

• Key leadership role with direct impact on client outcomes.
• Supportive and collaborative leadership team.
• Career progression and development opportunities.
• Ongoing training and professional support.
• Employee Assistance Program.