Join a growing national healthcare and community services provider delivering in-home aged care, disability support, nursing and other healthcare services. This is a senior client-side leadership role with direct accountability for the organisation's in-home care operations across NSW.

Reporting to the COO, you'll lead operational performance, workforce capability, service quality, compliance and continuous improvement across a large state-based portfolio.

• Lead the operational performance and governance of in-home care services across NSW
• Translate organisational strategy into clear priorities, operating plans and measurable outcomes
• Oversee service delivery across multiple care programs, locations and dispersed frontline teams
• Ensure services align with individual care plans, funding arrangements and client needs
• Direct workforce deployment to maintain the right skill mix, geographic coverage and continuity of care
• Lead Team Leaders and frontline employees, building capability, engagement and accountability
• Oversee client onboarding, service transitions and changes while maintaining continuity of care
• Improve care delivery models, workforce planning, scheduling and travel optimisation
• Monitor service hours, workforce utilisation, travel efficiency, financial performance and client outcomes
• Standardise operational practices and workflows to improve quality, consistency and scalability
• Ensure compliance with relevant aged care, disability, quality and safety requirements
• Oversee incidents, complaints and safeguarding matters, including investigations and corrective actions
• Maintain audit readiness and proactively manage operational, workforce and client risks
• Use data and reporting to identify trends and improve operational performance
• Leverage technology, AI and automation to improve efficiency and modernise service delivery
• Contribute to business planning, governance, policy development and broader strategic priorities

• Extensive senior operational leadership experience across a large, complex and geographically dispersed service portfolio
• Strong experience in in-home care, aged care, disability, community services or a closely related regulated environment
• Demonstrated success leading large multidisciplinary teams through operational leaders and Team Leaders
• Deep understanding of person-centred service delivery, workforce management, quality, safeguarding and compliance
• Experience managing operational and financial performance, including budgets, workforce costs, funding arrangements and service sustainability
• Strong workforce planning, scheduling, utilisation and resource optimisation capability
• Proven ability to improve operating models, systems and processes across growing or changing organisations
• Experience managing incidents, complaints, operational risk and regulatory obligations
• Strong commercial judgement, balancing client outcomes, service quality, workforce requirements and financial performance
• Confidence using data and operational reporting to identify risks and guide decisions
• Highly developed communication, stakeholder management and change leadership skills
• Tertiary qualifications in disability, community services, social work or a related field
• Ability to meet relevant screening, credentialling and compliance requirements

This is an exceptional opportunity for an accomplished operational leader to shape the future of in-home care services while building scalable, high-performing operations that make a genuine difference to people's lives.