Discover a role that takes your mental health nursing expertise into a modern virtual care environment shaping the future of healthcare in NSW

Enjoy a role with virtual patient contact - ideal for RNs with a strong clinical background looking for a different pace

Grow your professional and clinical experience – join a new model of care with exposure to the healthcare system across NSW

Employment Type:Permanent Full Time and Part Time (hours averaged over a 9-week period)

Salary Range:$81,748 - $114,771 per annum (Registered Nurse)

Location:NSW Ambulance State Operations Centre, Sydney Olympic Park

Closing Date:

Click here to meet the team and learn more about the Virtual Clinical Care Centre

About the opportunity

As a Registered Nurse Triage Clinician with the NSW Ambulance Virtual Clinical Care Centre (VCCC) Mental Health Team , you will:

• Provide virtual mental health assessment, triage and compassionate, person-centred care to consumers accessing Triple Zero (000) with mental health concerns or psychosocial distress.
• Coordinate care, referrals and follow-up, connecting consumers with appropriate mental health, community and support services.
• Collaborate with NSW Ambulance clinicians and operational teams to coordinate timely care and escalate complex, high-risk or deteriorating presentations clinicians as required.
• Be part of a supportive and collaborative multidisciplinary team of nurses, paramedics, medical officers and other healthcare professionals.
• Work in a purpose-built, state-of-the-art environment at the NSW Ambulance State Operations Centre in Sydney Olympic Park.

About you

To be successful you will:

• Hold current unrestricted registration as a Registered Nurse with the Nursing and Midwifery Board of Australia through AHPRA.
• Have demonstrated mental health nursing experience in acute, emergency, inpatient, community, crisis assessment or virtual mental health triage services. Experience in telehealth or virtual care is highly desirable.
• Demonstrate strong mental health assessment, mental state examination, risk screening and triage skills, using evidence-based clinical judgement to identify appropriate care pathways and escalate concerns.
• Understand the Mental Health Act 2007 (NSW) and apply recovery-oriented, trauma-informed and person-centred approaches to care.
• Communicate with empathy and clarity, building therapeutic rapport with consumers, families and carers and working collaboratively within a multidisciplinary team.
• Manage competing priorities, demonstrate strong interpersonal, written, verbal and IT skills, maintain accurate electronic clinical documentation and seek guidance appropriately, with a commitment to ongoing professional development and quality improvement.
• Work effectively within a multidisciplinary team and understands the complexities of delivering nursing care in a dynamic setting.

Your day to day, training and start dates

• Comprehensive training will be provided as part of your onboarding, aligned with the available start dates.
• The VCCC Mental Health Team will operate a 12-hour per day, seven-day-per-week service model. The successful applicant will participate in a rotating roster to ensure service delivery.

How to Apply

Please respond to the two questions below (Maximum 4000 characters per question) and submit your responses along with your CV and any other required documentation.

Question 1: Describe a situation where you assessed a consumer experiencing mental health concerns and identified a significant clinical risk. How did you use your assessment findings to prioritise care and escalate appropriately within your scope of practice? What was the outcome?

Question 2:Describe a situation where you adapted your communication to engage a consumer experiencing mental health distress and worked with other clinicians or services to coordinate their care. How did you involve the consumer in care decisions, overcome communication or coordination challenges and support continuity of care? What was the outcome?

Need Further Information

• If you have any questions about this role, please contact Alex Mackayvia [email protected]
• Please refer to the Role Description for further information
• Please refer to the Position Conditions for further information

Additional Information

• Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
• Eligibility lists and talent pools may be created and used to fill ongoing and temporary vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
• Applicants are expected to provide responses that reflect their own knowledge, experience, and understanding of the role.
• Any AI assisted content should still reflect your own capability; candidates may be asked to discuss or demonstrate examples during interview.

Our Commitment

NSW Ambulance is committed to achieving a diverse workforce that reflects the communities we serve. All are welcome to apply, including women, Aboriginal People, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people living with a disability. We value the knowledge, skills, experiences, and perspectives that all people bring to our organisation, patients, communities, and workforce.

If you are an Aboriginal job applicant and wish to obtain more information about applying for a role with NSW Ambulance, please contact our Aboriginal Workforce Engagement Coordinator via [email protected] or visit Stepping Up. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles within NSW Health - visit https://www.steppingup.health.nsw.gov.au/

If you wish to discuss any changes to the process, you may need to present your best self, including accessibility requirements; please contact the panel convenor or recruitment team for support at NSW Ambulance Corporate Recruitment Team via [email protected].

Additionally, you can contact the NSW Ambulance Diversity & Inclusion Team at [email protected]

Child Safe Employment

NSW Ambulanceis dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.