Join a growing national healthcare and community services provider delivering in-home aged care, disability support, nursing and other healthcare services. This is a senior client-side leadership role with direct accountability for the organisation's in-home care operations across NSW.

Reporting to the COO, you'll lead operational performance, workforce capability, service quality, compliance and continuous improvement across a large state-based portfolio.

• Lead the operational performance and governance of in-home care services across NSW
• Translate organisational strategy into clear priorities, operating plans and measurable outcomes
• Oversee service delivery across multiple care programs, locations and dispersed frontline teams
• Ensure services align with individual care plans, funding arrangements and client needs
• Direct workforce deployment to maintain the right skill mix, geographic coverage and continuity of care
• Lead Team Leaders and frontline employees, building capability, engagement and accountability
• Oversee client onboarding, service transitions and changes while maintaining continuity of care
• Improve care delivery models, workforce planning, scheduling and travel optimisation
• Monitor service hours, workforce utilisation, travel efficiency, financial performance and client outcomes
• Standardise operational practices and workflows to improve quality, consistency and scalability
• Ensure compliance with relevant aged care, disability, quality and safety requirements
• Oversee incidents, complaints and safeguarding matters, including investigations and corrective actions
• Maintain audit readiness and proactively manage operational, workforce and client risks
• Use data and reporting to identify trends and improve operational performance
• Leverage technology, AI and automation to improve efficiency and modernise service delivery
• Contribute to business planning, governance, policy development and broader strategic priorities

• Extensive senior operational leadership experience across a large, complex and geographically dispersed service portfolio
• Strong experience in in-home care, aged care, disability, community services or a closely related regulated environment
• Demonstrated success leading large multidisciplinary teams through operational leaders and Team Leaders
• Deep understanding of person-centred service delivery, workforce management, quality, safeguarding and compliance
• Experience managing operational and financial performance, including budgets, workforce costs, funding arrangements and service sustainability
• Strong workforce planning, scheduling, utilisation and resource optimisation capability
• Proven ability to improve operating models, systems and processes across growing or changing organisations
• Experience managing incidents, complaints, operational risk and regulatory obligations
• Strong commercial judgement, balancing client outcomes, service quality, workforce requirements and financial performance
• Confidence using data and operational reporting to identify risks and guide decisions
• Highly developed communication, stakeholder management and change leadership skills
• Tertiary qualifications in disability, community services, social work or a related field
• Ability to meet relevant screening, credentialling and compliance requirements

This is an exceptional opportunity for an accomplished operational leader to shape the future of in-home care services while building scalable, high-performing operations that make a genuine difference to people's lives.

Join a growing team at an award-winning, leading strategic insights advisory where you'll do more than deliver great research. You'll shape important client relationships, influence commercial decisions and develop a high-performing team while remaining close to the thinking and the work.

With the autonomy to lead major accounts and complex studies, you'll challenge conventional thinking and turn evidence into clear advice that drives growth. It's a visible leadership opportunity for someone ready to make a meaningful impact across clients, people and the wider business.

• Lead complex quantitative research projects from proposal and design through to analysis, reporting and presentation
• Take ownership of key accounts and build trusted, long-term client relationships
• Translate consumer evidence into clear strategic recommendations and commercially relevant advice
• Design research studies that respond directly to client objectives and business challenges
• Lead proposals, pitches and new business opportunities
• Manage project budgets, commercial targets and the team's business development pipeline
• Guide consultants in developing their technical, strategic and client-facing capabilities
• Deliver high-quality reports that clearly communicate the story, implications and recommended actions
• Foster a collaborative environment where ideas are encouraged and people can do their best work
• Contribute to cultural and business initiatives across the consultancy

• Around 6-8 years of experience in market research, insights or strategic consulting
• Strong quantitative research experience across brands, products, services and customer challenges
• Experience leading foundational studies such as usage and attitude research, choice modelling, pack testing, innovation and concept optimisation
• Experience working with insights, category, marketing or revenue teams
• The ability to find the story in complex data and connect insights to commercial outcomes
• Excellent communication, presentation and consultative skills
• Strong commercial acumen and a track record of growing trusted client relationships
• Proven project leadership, problem-solving and people management capabilities
• Creative thinking and genuine curiosity about people, brands and business
• Confidence leading proposals, pitches and senior stakeholder presentations
• Experience with Q or similar analysis platforms
• Qualitative research experience would be advantageous
• A relevant tertiary qualification

CCInternational Recruitment is seeking a senior leader to oversee in-home care operations across New South Wales. Reporting to the COO, you will drive performance, workforce capability, service quality, compliance and continuous improvement across a large state portfolio.

You will lead governance, strategise priorities, and direct frontline teams to deliver client-centred care while optimising schedules, travel and costs. Strong stakeholder management and regulatory experience are essential.

CCInternational Recruitment seeks a seasoned insights leader to guide major quantitative studies and manage key client accounts. You will translate evidence into strategic advice and drive opportunities across the consultancy, shaping client outcomes and business growth.

You will lead proposals, mentor consultants, and deliver reports that tell a clear story and actionable recommendations to senior stakeholders.