icare, the NSW insurer for injury recovery and care, is seeking an Injury Management Specialist to provide clinical and case-management leadership within CTP Care. You will guide frontline teams, apply evidence-based practice, and support person-centred decision making for complex injury cases.

You will collaborate with treating professionals, clients and staff to ensure high-quality pathways and outcomes, while mentoring colleagues and contributing to continuous improvement across the program.

Your work helps people with significant injuries build independence, participate in their communities and live the best version of life ahead. As an Injury Management Specialist, you will be the clinical and injury management subject matter expert within CTP Care, providing specialist advice, guidance and coaching to support high-quality decision making and client outcomes. You will apply your expertise in injury management, evidence-based practice and the CTP Scheme to help frontline teams navigate complex cases and deliver person-centred treatment and care solutions.

• Provide specialist injury management advice on complex treatment, care and support matters to help achieve the best outcomes for people with significant injuries.
• Review and interpret complex medical and claims information to identify risks, support quality decision making and guide appropriate treatment and care pathways.
• Partner with clients, treating professionals, service providers and internal stakeholders to support evidence-based, person-centred outcomes within the CTP Scheme.
• Coach, mentor and support Client Advisors and team members to build capability, strengthen decision making and improve service delivery.
• Analyse claims data, identify emerging risks and trends, and recommend strategies that improve client, scheme and business outcomes.
• Contribute to quality assurance, continuous improvement initiatives, dispute resolution and staff training to drive consistency and excellence across CTP Care.

• Extensive experience supporting people with complex physical and psychological injuries, with a strong understanding of recovery, treatment and care pathways within a regulated environment.
• Relevant qualifications in a health or disability-related discipline and/or substantial experience assessing, coordinating and reviewing services for people experiencing chronic injuries.
• Strong knowledge of injury management principles, evidence-based treatment approaches and person-centred care planning.
• Comprehensive understanding of the CTP Scheme is highly regarded, with experience in workers compensation or other personal injury compensation environments also valued.
• The ability to analyse complex medical and claims information, apply critical reasoning and provide sound recommendations in complex situations.
• Experience coaching, mentoring or providing specialist advice, with the confidence to communicate complex information and build effective relationships with a diverse range of stakeholders.

• Flexible and hybrid ways of working to help you balance work and life.
• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health checks.
• Extra leave benefits for employees to make life a little easier for our people.
• Private health insurance discounts.
• Novated leasing, salary packaging and salary sacrifice options.
• Learning and development opportunities to build your skills, expand your experience and support your career development.
• Recognition that celebrates individuals and teams making a positive impact.
• Access to our Employee Assistance Program for you and your immediate family.
• Mental health training accreditation and peer support initiatives.
• A genuinely inclusive workplace, including support for hidden disabilities through the Hidden Disabilities Program.

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

We are committed to building a safe and inclusive workplace where people feel respected, supported and able to contribute their best. Inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve. We welcome and support people of all abilities and backgrounds to apply.

Please note:

You must be an Australian citizen, permanent resident, a New Zealand citizen with a current passport, or hold unrestricted working rights to apply. This role is subject to standard pre-employment checks including criminal history checks. For more information about icare, visit the careers website. Please note, icare operates a direct sourcing model, so no agency introductions will be accepted

Your work helps people with significant injuries build independence, participate in their communities and live the best version of life ahead. As an Injury Management Specialist, you will be the clinical and injury management subject matter expert within CTP Care, providing specialist advice, guidance and coaching to support high-quality decision making and client outcomes. You will apply your expertise in injury management, evidence-based practice and the CTP Scheme to help frontline teams navigate complex cases and deliver person-centred treatment and care solutions.

• Provide specialist injury management advice on complex treatment, care and support matters to help achieve the best outcomes for people with significant injuries.
• Review and interpret complex medical and claims information to identify risks, support quality decision making and guide appropriate treatment and care pathways.
• Partner with clients, treating professionals, service providers and internal stakeholders to support evidence-based, person-centred outcomes within the CTP Scheme.
• Coach, mentor and support Client Advisors and team members to build capability, strengthen decision making and improve service delivery.
• Analyse claims data, identify emerging risks and trends, and recommend strategies that improve client, scheme and business outcomes.
• Contribute to quality assurance, continuous improvement initiatives, dispute resolution and staff training to drive consistency and excellence across CTP Care.

• Extensive experience supporting people with complex physical and psychological injuries, with a strong understanding of recovery, treatment and care pathways within a regulated environment.
• Relevant qualifications in a health or disability-related discipline and/or substantial experience assessing, coordinating and reviewing services for people experiencing chronic injuries.
• Strong knowledge of injury management principles, evidence-based treatment approaches and person-centred care planning.
• Comprehensive understanding of the CTP Scheme is highly regarded, with experience in workers compensation or other personal injury compensation environments also valued.
• The ability to analyse complex medical and claims information, apply critical reasoning and provide sound recommendations in complex situations.
• Experience coaching, mentoring or providing specialist advice, with the confidence to communicate complex information and build effective relationships with a diverse range of stakeholders.

• Flexible and hybrid ways of working to help you balance work and life.
• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health checks.
• Extra leave benefits for employees to make life a little easier for our people.
• Private health insurance discounts.
• Novated leasing, salary packaging and salary sacrifice options.
• Learning and development opportunities to build your skills, expand your experience and support your career development.
• Recognition that celebrates individuals and teams making a positive impact.
• Access to our Employee Assistance Program for you and your immediate family.
• Mental health training accreditation and peer support initiatives.
• A genuinely inclusive workplace, including support for hidden disabilities through the Hidden Disabilities Program.

icare provides insurance and care to the people, businesses and communities of NSW. Our work supports recovery, independence and safer workplaces. We protect homes, public assets and essential services, and help manage schemes that need to remain fair, affordable and sustainable for the future. We believe the better we do, the better for NSW.

We are committed to building a safe and inclusive workplace where people feel respected, supported and able to contribute their best. Inclusion is not a standalone initiative; it is part of how we make better decisions, design better services and reflect the communities we serve. We welcome and support people of all abilities and backgrounds to apply.

Please note:

You must be an Australian citizen, permanent resident, a New Zealand citizen with a current passport, or hold unrestricted working rights to apply. This role is subject to standard pre-employment checks including criminal history checks. For more information about icare, visit the careers website. Please note, icare operates a direct sourcing model, so no agency introductions will be accepted

icare is seeking an Injury Management Specialist to act as the clinical and injury management expert within CTP Care. You will provide specialist advice, guidance and coaching to support high-quality decision making and client outcomes.

You will review complex medical and claims information, identify risks, and collaborate with clients, treating professionals, service providers and internal stakeholders to deliver person-centred care within the CTP Scheme.