Divisional Clinical Services Lead South East England Regional Travel Required Salary: Commensurate with experience

Optical Express is the UK's only complete eye care provider, and Europe's leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.

For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.

Are you a passionate healthcare leader looking to make a real impact across multiple clinics?

We are seeking a Divisional Clinical Services Lead to provide clinical leadership, governance support, education, and quality improvement across a portfolio of clinics specialising in Laser Vision correction surgery, IOL surgery and Cataract surgery.

This is an exciting opportunity to influence patient care, develop clinical teams, and drive excellence across a leading healthcare provider.

Key Responsibilities

• Provide clinical leadership and support to clinic teams.
• Deliver training and professional development programmes.
• Lead quality improvement initiatives and share best practice.
• Ensure compliance with CQC, GOC, ISO and other regulatory requirements.
• Support performance management, clinical governance and patient safety.
• Drive improvements in patient experience and clinical outcomes.
• Build strong relationships with clinic managers, surgeons and multidisciplinary teams.

About You

• Registered Healthcare Professional.
• Proven leadership experience in a clinical setting.
• Strong understanding of healthcare governance and regulatory compliance.
• Excellent communication and coaching skills.
• Experience in ophthalmology, surgery, aesthetics or a related clinical field would be advantageous.
• Willingness to travel extensively across the South East region.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

Optical Express is seeking a Divisional Clinical Services Lead to provide clinical leadership and governance across multiple Laser Vision, IOL and Cataract clinics in the South East region. The role involves education, quality improvement and ensuring regulatory compliance.

Travel across the South East is required to support performance management, patient safety and staff development within a leading eye care provider renowned for laser eye surgery and premium intraocular procedures.

Optical Express Group in the UK is seeking a dedicated Patient Advisor for full-time hours (40 per week) based in Haywards Heath and Brighton. The role combines customer service with clinical workflow, guiding patients through their visits and treatments.

You will build relationships with patients, assist in consultations, scan eyes with advanced equipment, schedule treatment dates, discuss financing options, and maintain accurate records while delivering a high quality patient experience.

Patient Advisor

Hours: Full time, 40 hours per week

Location: Haywards Heath & Brighton

Salary: from £26,500 plus bonus and benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It's our Patient Advisor's role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working with sales targets and personal KPI's
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.