Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

This is a permanent full-time opportunity in a newly created senior leadership position within Bolton Clarke's Customer & Transformation team. As Head of Assisted Channels, you will define and deliver the enterprise Assisted Channel Strategy and transformation roadmap, improving customer access, customer experience, channel effectiveness and organisational performance across Bolton Clarke. You will provide enterprise leadership across Bolton Clarke's assisted channel ecosystem, including phone, email, enquiry management, intake, referral pathways, routing and triage, knowledge management, quality standards, channel governance and customer contact technology.

• Lead the development and delivery of Bolton Clarke's Assisted Channel Strategy and Roadmap.
• Define the target operating model for assisted channels, ensuring clear ownership, accountability and governance.
• Drive channel simplification, standardisation and optimisation across Residential Aged Care, Retirement Living and Home and Community Services.
• Partner with Digital, Technology and operational leaders to improve the balance between assisted and self-service channels.
• Establish enterprise standards for performance, quality assurance, knowledge management and customer experience across assisted channels.
• Use customer feedback, complaints, Voice of Customer insights and operational data to identify risks, trends and continuous improvement opportunities.

To be successful in this role, our preferred candidate will bring senior leadership experience across customer operations, contact centres, customer service transformation or enterprise channel environments. You will be a strategic, collaborative and commercially minded leader who can influence senior stakeholders and drive enterprise-wide change.

• Tertiary qualifications in Business, Management, Customer, Brand, Marketing or a related discipline.
• Senior leadership experience in customer operations, contact centres or customer service organisations.
• Demonstrated experience leading large-scale customer service transformation and operational improvement initiatives.
• Strong understanding of customer experience, service operations, digital channel integration and assisted channel technology.
• Experience establishing governance, performance management, quality assurance and knowledge management frameworks.
• A highly collaborative leadership style, with the ability to influence, partner and deliver outcomes across complex stakeholder groups.

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Troy Groves ()

We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.

Bolton Clarke Group invites an Asset Auditor to drive portfolio-wide improvement across aged care and retirement communities. You will travel to sites, auditing assets, standardising data, and ensuring maintenance and lifecycle plans align with compliance targets.

You will leverage CMMS platforms, document findings, and make recommendations to optimise asset health and long-term capital renewal strategies across our national footprint.

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

We're excited to offer an opportunity for a Full-Time Occupational Therapist to join our Bolton Clarke Home & Community team on Melbourne's South, supporting our aged care clients across Mornington and the Peninsula. If you're passionate about making a genuine difference in the life of our elderly clients then we'd love to hear from you. This role can be part-time (4 days per week) or full-time, with the flexibility, and the ability to work from home at times. You'll be supported by a friendly, experienced team and equipped with everything you need - including a laptop, smartphone, and access to our care systems.

Deliver high-quality home-based assessments and interventions focused on activities of daily living, mobility, and home safety, ensuring outcomes are client-centred and culturally safe. Coordinate integrated care by liaising with internal teams, external health providers, and key stakeholders to support seamless service delivery and follow-up. Educate clients and teams through health promotion, education sessions, and in-service training aligned with occupational therapy service provision. Maintain accurate clinical record sand ensure all documentation meets legal and professional standards, including confidentiality and compliance with organisational procedures. Participate in continuous improvement by engaging in quality initiatives, feedback loops, and service evaluations to enhance client outcomes.

The ideal candidate will possess exceptional communication, documentation and customer service skills, experience working as an Occupational Therapist in a community setting is highly desirable. Note: This role does not involve NDIS funding or processes.

• Bachelor's degree in occupational therapy or equivalent.
• Current Occupational Therapist Registration with AHPRA.
• Experience in Aged Care Occupational Therapy.
• Australian work Rights.
• Police Check (valid within the last 3 years).
• Own vehicle with comprehensive vehicle insurance.
• Australian Drivers' licence.
• Current First Aid & CPR certificate.

A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

• Work with a dedicated and supportive clinical care team.
• Private Health Insurance discounts.
• $15,900 Salary packaging + $2,650 meal and entertainment allowance.
• Fleet vehicle available for work use.
• Reimbursement of $.99 per KM driven when using your own car Discount on selected car dealerships.
• Travel and Flight benefits.
• Laptop and phone provided.
• Gym and Wellbeing benefits.

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Meaghan Sutherland ()

Bolton Clarke is seeking an Occupational Therapist to provide comprehensive home-based assessments and treatment plans, improving health outcomes and service quality. You will deliver individual and group sessions, support carers, and contribute to quality improvement efforts within a not-for-profit care setting.

The role involves working with a diverse client group in Meadow Springs, Mandurah, WA, requiring strong communication, planning and clinical judgement, with opportunities for

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

As an Occupational Therapist, you will be providing comprehensive occupational therapy assessments and treatment plans to the customers and communities. You will be involved in quality improvement research and professional supervision activities to improve the quality of services, referrals, and health outcomes. You will also conduct individual and group therapy sessions to build strong relationships and provide empathetic support to customers.

Provides comprehensive occupational therapy assessments to identify strengths, challenges, and the functional impacts of customers at home and in the community and delivers home-based therapy services. Develops and executes customer-centered, strengths-based treatment plans. Maintains accurate record of treatment plans, and session notes following ethical guidelines and privacy regulations. Identifies and assesses manual handling tasks and develops risk control strategies, including evaluation of work postures and body mechanics. Recommends appropriate manual handling equipment. Utilises and applies evidence-based multidisciplinary practice and professional judgement to a complex and broad caseload to facilitate optimal and safe patient outcomes and customer flows.

To be successful in this role, our preferred candidate will have: Bachelor's degree required, Occupational Therapy, Healthcare, Nursing Science, Pharmacy is preferred. Any other healthcare-related discipline or commensurate work experience considered. Minimal experience as an Occupational Therapist is preferred. Australian Health Practitioner Regulation Agency (AHPRA) registration is preferred. Proficient in Occupational Therapy Assessment, Manual Handling Equipment, Discharge Planning, Treatment Planning and Quality Care Service Management skills. Excellent analytical thinking, customer experience, resilience, communication, and planning and prioritisation skills.

Meadow Springs is in the vibrant coastal city of Mandurah, approx. 4km from the town centre. Home to 87 Residents.

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion. If you have any further queries, please contact Hayley Brooker () We invite you to be part of a welcoming, dedicated and diverse team, and make a big difference to the lives of older Australians.

Bolton Clarke is seeking a qualified Occupational Therapist to support our Home & Community team in Melbourne's South, covering Mornington and the Peninsula. The role offers flexibility to be full-time or part-time (4 days/week) with work-from-home options and full IT support, including a laptop and smartphone.

You will deliver client-centred home-based assessments, coordinate inter-disciplinary care, educate clients and teams, and maintain compliant clinical records while upholding cultural

Bolton Clarke is seeking a senior commercial leader to drive strategy and performance across our national Home & Community Support division. You'll partner with operational, financial and workforce leaders to deliver sustainable commercial outcomes and exceptional customer experiences.

You will lead pricing governance, develop business cases, and identify growth opportunities while managing a high-performing team and influencing senior stakeholders across the organisation.

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.

Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

Reporting to the Chief Operating Officer, Home & Community Support, you'll partner closely with operational, finance and workforce leaders to deliver commercial outcomes that support both organisational performance and exceptional customer experiences.

• Leading the commercial strategy across our national Home & Community Support division
• Driving improvements in revenue, margin, funding conversion and package utilisation
• Developing pricing strategies, commercial models and business cases to support key decisions
• Identifying revenue growth opportunities including fee-for-service and emerging market opportunities
• Leading workforce productivity, rostering optimisation and performance improvement initiatives
• Partnering with Finance and Operations to deliver meaningful commercial insights and sustainable results
• Building and leading a high-performing commercial team while influencing stakeholders across the organisation

You'll bring a proven track record of leading commercial performance in a large, complex service-based environment and be comfortable influencing senior stakeholders to achieve meaningful business outcomes.

You'll likely have experience in:

• Commercial leadership, strategy, finance, business performance or operational improvement
• Pricing strategy and governance
• Commercial modelling and business case development
• Workforce productivity and operational performance initiatives
• Executive stakeholder management and influencing outcomes across large organisations
• Leading high-performing teams through change and growth
• Aged care, health, community services or similarly complex sectors highly regarded

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.

A new opportunity is now available to join Bolton Clarke, Home & Community Support team.

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free Private health insurance and gym discounts

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact ()

Bolton Clarke Farnorha home in Cairns is seeking a Personal Care Worker to provide compassionate support to residents, focusing on wellbeing, independence and meaningful activities.

You will assist with daily living, mobility and documentation, while upholding dignity and self-determination. Prior experience in aged care is valued; valid Australian work rights and pre-employment checks are required.

Bolton Clarke Group one of Australia's largest independent, not for profit providers of home care, retirement living and residential aged care, operating nationally and internationally.

Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

As a Personal Care Worker you'll provide assistance to our residents, ensuring they are supported with services and activities that are centred around their wellbeing, independence, interests and choices.

• To provide high quality, safe, and timely contemporary personal care; assisting with the functions of daily living according to the individual needs of residents.
• Support and care for residents as they age and assisting them to maintain their independence and live with dignity, self determination and comfort.
• Assist the resident with self care needs, safe mobility and transfers, and complete documentation.

Join a caring community with opportunities to progress your career in nursing or leadership. Ensuring an effective and consumer focused care and service delivery for all residents.

• Certificate III in Individual Support & Ageing (or equivalent)
• Experience in Aged Care highly regarded
• Valid working rights in Australia (Passport, Birth Certificate etc)
• Prior to commencement - complete a National Police Check and or a NDIS Workers Check (or willingness to obtain)

Our beautiful Bolton Clarke Farnorha home is centrally located in a quiet pocket of Westcourt in Cairns in the tropical Far North.

The community provides high-quality aged care in a friendly, secure and comfortable residential environment.

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not for profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Kirby Heiler ()