RSL LifeCare Limited is seeking a Manager for the Nowra Veteran and Family Hub on a 12-month fixed-term contract. The role focuses on strategic and operational leadership to deliver high-quality, customer-centred care for veterans and their families.

You will lead a team, drive service excellence, ensure efficient operations, and collaborate across groups while maintaining governance and compliance. A background in business or management is preferred, with strong communication and risk-aware

About Us:

RSL LifeCare is a for purpose organisation delivering leading veteran support and aged care services. For more than 100 years, we have been committed to supporting veterans and their families, and our vision remains constant: to create proud communities where people live their best Joining RSL LifeCare means becoming part of a large, mission driven organisation where your skills, compassion and commitment will be valued-and where you can make a meaningful difference in the lives of the people we serve. About the role: We are looking for a Manager for our Nowra Veteran and Family Hub to join us on a 12 Month Fixed Term Contract. This is a critical leadership role and will be responsible for the overall leadership and service delivery of the Veteran and Family Hub. As a key member within our Senior Management team, you will focus on both strategic and operational elements and ensure that the Hub provides the highest quality customer centred care for veterans and their families.

Key Responsibilities:

• Service Excellence: Keeps veterans and their families as the focal point of all activity. Actively seeks to customers through excellent service, consultation and continual improvement. Empathetic and flexible approach to all actions.
• Operational Efficiency: Oversee the operational management of the Hub through effective supervision and support to both direct and indirect staff to meet service provision requirements, high standards of care and service, and effective workforce management.
• Team and Project Collaboration: Collaborate in working groups to meet organisational goals and produce positive results for veterans and their families.
• Compliance and Governance: Ensure adherence to record management policies and protocols, especially regarding documentation and correspondence through the Hub.

About You:

• Experience in leading and motivating teams, managing performance and employee wellbeing, and delivering on accountabilities
• Minimum 3 years of consumer or service delivery experience in a management capacity
• A strong understanding of the Veteran, Family and ESO sector would be beneficial
• Ability to communicate, influence and drive programs
• Able to make decisions which balance commercial outcomes with customer experience, applying consideration to mitigate areas of risk
• Qualification in Business, Finance, Management or related discipline
• Excellent communication skills (verbal and written)

Our benefits:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year.
• This allowed you to reduce your taxable income by receiving part of your salary as tax free benefits like super contributions, car leasing, and more.
• Staff discounts across 700 select retail stores through Maxxia Rewards.
• Fitness Passport Team building activities, wellbeing days, and volunteering opportunities.
• Leave Loading - 17.5% pay top up on paid leave.

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Location VS Nowra

RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and the ACT. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not for profit organisation which began as a haven for war veterans and today is open to all Australians.

Application deadline

Applications close Friday 20th November but please note we will be moving candidates through the recruitment process and may close prior to this date.

At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years. This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued and enable you to make a meaningful difference to people's lives.

About the role:

• Leading a multidisciplinary team to deliver high-quality, person-centred care
• Managing compliance, accreditation, and resident safety
• Driving financial and workforce performance aligned with Aged Care Standards
• Building a positive, engaged culture across the home
• Fostering continuous improvement and service excellence

About you:

• A minimum of 3 years' Facility Management experience within the aged care sector.
• Strong clinical leadership experience, along with a high level of business acumen.
• A solid understanding of Aged Care Quality Standards, funding, and accreditation
• A genuine passion for resident wellbeing, quality improvement, and people development

Benefits of working for RSL LifeCare:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more.
• A further $2,650 per year pre-tax entertainment allowance
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Fitness Passport
• Leave Loading - 17.5% pay top up on paid leave.

Our commitment to diversity:

We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Location RC Nowra RSL LifeCare is a leader in senior living, providing high quality retirement villages, aged care homes (nursing homes) and personal home care throughout NSW and the ACT. Proudly serving Australia for over 100 years, RSL LifeCare is a successful and growing not-for profit organisation which began as a haven for war veterans and today is open to all Australians.

RSL LifeCare Limited Nowra is seeking a Facility Manager to lead a multidisciplinary team in delivering high-quality, person-centred care across our aged care home. You will oversee compliance, accreditation, and resident safety, while driving financial and workforce performance in line with Aged Care Standards.

A positive culture and continuous improvement are at the heart of the role. The ideal candidate has at least 3 years in facility management within aged care, strong clinical leadership