• Enjoy the benefits of NFP salary packaging - up to $18,550 p.a.
• Come & join one of WA's largest aged care providers
• Seeking a person with a passion for working with people

At Southern Cross Care WA we help people live extraordinary lives every day, connected to communities.

The Client Services Manager leads the delivery of high-quality, person-centred Home Care services across metropolitan and regional areas. The role is responsible for achieving consistent client outcomes, strong customer service, sustainable growth and compliance with all program and legislative requirements. As a senior operational leader, the Client Services Manager is accountable for the operational, financial and service performance of SCCWA's Home Care services. The role provides leadership to multidisciplinary teams across the Perth Metropolitan area, the Southwest region and Broome, and contributes to the ongoing development of the Home Care service delivery model.

The role supports service growth, optimises client package utilisation and ensures services remain responsive to client needs and sector reforms. This position is responsible for supporting sustainable service delivery through effective workforce utilisation, appropriate management of client funding and continued growth in Home Care services.

This is a full time position based in Rivervale with the opportunity to work from home 1 or 2 days per week with manager approval.

• Provide leadership and oversight to Care Coordinators, Service Coordinators and the Purchasing Administration Officer


• Oversee lead generation, referral management, enquiries, waitlists, client onboarding, care planning and ongoing service delivery.


• Monitor and manage key performance indicators including service hours delivered, workforce utilisation, client funding expenditure and package utilisation.


• Support sustainable service delivery through effective workforce planning, scheduling and utilisation.


• Build and maintain a capable, engaged high performing team through effective leadership, coaching and professional development.


• Work closely with Quality, Workforce Operations, Marketing and Communications, Client Engagement and Client Experience teams to deliver coordinated services and positive client outcomes.


• Strengthen referral pathways through active engagement with hospitals, community organisations and other stakeholders, including participation in events and stakeholder activities.


• Identify opportunities to improve service delivery models, workforce utilisation and scheduling to maximise service capacity while maintaining quality.

The ideal candidate will have similar experience, ideally working for a health care or not for profit organisation.

• Demonstrated experience leading and managing teams, with the ability to set clear expectations, support performance and achieve agreed service outcomes.


• Strong operational management experience within community or aged care services, including responsibility for day-to-day service delivery, resources and service quality.


• Proven financial management capability, including managing budgets, monitoring service performance, maximising client package utilisation and delivering services within agreed financial targets.


• Experience planning and managing workforce capacity, including rostering, utilisation and scheduling, to support sustainable and responsive service delivery.


• Demonstrated ability to support service growth through effective management of enquiries, referrals and stakeholder relationships.


• Sound understanding of aged care legislation, funding models and quality standards, with the ability to adapt services in response to sector reform and changing requirements.


• Strong problem-solving skills, with the ability to identify issues, manage risk and elevate matters appropriately when required.


• Well-developed written and verbal communication skills, with the ability to build effective working relationships with clients, families, staff, internal teams and external stakeholders.

At Southern Cross Care WA, our people are at the heart of everything we do. We are committed to creating an environment where employees feel valued, supported and empowered to make a meaningful difference in the lives of others.

When you join us, you'll become part of a purpose-driven organisation that helps people live extraordinary lives, connected to communities. In return, we'll support your growth, wellbeing and career through a range of benefits including:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.


• Corporate Health Insurance with HBF


• Free employee assistance program


• A diverse range of services which allows professional development and growth


• Annual leave starting at 4 weeks (full time)


• Carers / personal leave


• Service Awards for long standing employees


• Flexible working environment

Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

Client Services Manager

Community Services & Development Management

Southern Cross Care WA is seeking a Client Services Manager to lead the delivery of high-quality, person-centred Home Care services across metropolitan and regional WA. Based in Rivervale with occasional work-from-home days, you will drive client outcomes, growth, and compliance across multiple regions, and oversee multidisciplinary teams including Care Coordinators and Purchasing staff.

You will strengthen workforce planning, optimise funding utilisation, and build a high-performing team while

Southern Cross Care Limited - Rossmoyne, WA

Health, Medical & Pharmaceutical
Source: uWorkin

Skills Required: Communication Skills Leadership Passionate Coordination Skills Team Working Hard Work and Dedication Self Motivation Receptivity Allied Health Research Skills Business Process Improvement Care Planning Medical Records Clinical Works Clinical Assessments Clinical Governance Clinical Supervision Competency Assessment Knowledge of Education Knowledge of Laws Multidisciplinary Approach Nursing Quality Management Risk Analysis Nursing Home Care Stakeholder Management Wound Care Complex Care Carrying out Assessments Mentoring Palliative Care

Southern Cross Care WA is seeking an experienced and dedicated Clinical Nurse Manager to join our team at Margaret Hubery House.

As a key member of the leadership team, you will provide clinical leadership, guidance, and support to care employees, ensuring residents receive exceptional, person centred care that promotes dignity, independence, and quality of life. Working closely with the Facility Manager and multidisciplinary teams, you will oversee clinical governance, quality outcomes, compliance, and the ongoing development of our care workforce.

This is an exciting opportunity for a passionate clinical leader who is committed to delivering excellence in aged care and driving positive outcomes for residents, families, and staff.

Your responsibilities will include but not limited to:

• Providing clinical leadership and direction to nursing and care teams.
• Coordinating resident admissions, assessments, care planning, and clinical documentation.
• Reviewing and managing complex care needs, including wound care, behaviour support, and palliative care.
• Collaborating with medical practitioners, allied health professionals, residents, and families to achieve the best care outcomes.
• Supporting and promoting person centred care practices across the home.
• Leading quality improvement initiatives and participating in accreditation activities.
• Investigating resident incidents, monitoring clinical risks, and ensuring compliance with relevant legislation and standards.
• Providing coaching, mentoring, education, and competency assessments for care staff.
• Managing family enquiries and supporting positive resident and family relationships.
• Promoting a culture of continuous improvement, teamwork, and clinical excellence.

At Southern Cross Care WA, we help people live extraordinary lives, every day, connected to communities. As a provider delivering care, support and accommodation for West Australians in greatest need, our purpose is clear, and our passion is strong.

Southern Cross Care WA is a place where you can have an extraordinary impact, make an extraordinary difference, and be appreciated for extraordinary contributions.

We hope you will join us and become one of the people who make Southern Cross Care WA an extraordinary place to be., Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness.

Our dedicated and passionate team of around 1000 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio.

Our promise to our clients, residents and each other is to enable extraordinary because we;

Listen, Act, Do not give up, Work as one.

Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group.

Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.

You are a compassionate and experienced Registered Nurse with strong clinical leadership skills and a passion for delivering high quality, person centred care. You bring excellent communication and stakeholder management abilities, a sound understanding of aged care standards and clinical governance, and a commitment to supporting and developing care teams. You are organised, proactive, and dedicated to achieving the best outcomes for residents, their families, and your colleagues.

To be considered for this role you'll need:

• Current AHPRA registration.
• Confidence to act in Facility Manager role as required.
• Proven track record in leading & driving quality clinical outcomes.
• The ability to maximise funding via AN-ACC
• Sound clinical assessment and care planning capabilities.
• Strong knowledge of Aged Care Quality Standards, clinical governance, and aged care best practice.

At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits:

• Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
• Free employee assistance program
• A diverse range of services which allows professional development and growth
• Annual leave starting at 4 weeks for full time employees.
• Carers/personal leave
• Service Awards for long standing employees

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