Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The objective of this position is to promote and sell medical gases, medical products, and associated services to healthcare professionals in the Home Oxygen and Aged Care Markets. This role encompasses business development and account management with both new and existing customers through a systematic approach using ALH marketing tools and process selling techniques. The role also includes the building and maintenance of strong relationships with State Departments and key stakeholders involved in tendering business, as well as development of relationships with relevant associations, government agencies and stakeholders.

How will you CONTRIBUTE and GROW?

• Responsible for the sales growth and business development of the given territory for the concerned segment(s) of the business
• Responsible for business development by calling on new and existing customers to understand their needs and customise (within marketing guidelines) our services to meet these needs
• Travel between South Australia and Western Australia to support our customers as required, approximately once per month.
• Maintain a comprehensive database of clients and prospects, with reports on calls and follow-up actions, using the ALH marketing/sales tools.
• Organise, prioritise and plan ahead to optimise coverage of the highest number of customers and prospects in any given timeframe
• Assist the operations team in planning the future asset requirements to develop the business
• Enter into an efficient selling process with each prospect to create the dynamics leading to the best outcomes for both parties, using process selling techniques
• Enter into negotiations in order to achieve business growth and signature of contracts for ALH, using appropriate agreement templates available in the Company intranet system (AODocs)
• Prepare service offers and quotes using the appropriate templates from AODocs, in compliance with ALH marketing strategies and pricing policies
• Create and maintain excellent relationships with existing customers through regular, planned visits using a CRM to record the meetings
• Build and maintain strong relationships with State Departments and key stakeholders involved in tendering business and other business related activities
• Actively participate in tendering processes
• Attend trade shows and actively participate in promotion of ALH and its products as required
• Compile list of prospective customers for use as sales leads, based on information from business directories, trade shows, the Internet, and other sources in a CRM
• Get involved in audits of customer holdings, and safety or back-up audits as required
• Organise and deliver training to customers and prospects on safe use of medical gases, integrated cylinders, equipment, etc. using the ALH marketing training materials and guides
• Provide customer service staff with detailed information on new contracts, new customer data and other relevant sales information in order to maintain current information in the ERP system and ensure to correct billing of customers
• Investigate and resolve customer problems together with internal staff.
• Provide feedback to concerned managers as reported by customers
• Gather information on competitors and the market more generally, for the markets and submarkets we serve.
• Enter into a relevant CRM program and share it within the organization.
• Actively participate and contribute to ALH sales meetings and sales and marketing reviews
• Promote a safety culture with our clients and subcontractors
• Comply at all times with the ALH Code of Conduct and more generally with all ALH policies and procedures, and with all regulatory standards and legislations applicable to the role

Decisions

Autonomously work to efficiently prioritise and plan sales calls

Recommendations

Suggest improvement on service provided

Identify new business opportunities at State or National level

Provide information to assist with tenders and contracts

Provide information on competitors and market

Are you a MATCH?

Tertiary qualifications or two to four years experience in sales (or equivalent combination of education and experience) Successful sales history in service or solutions selling industry (selling with a process) Customer service skills: willingness to solve or help solve practical problems with all concerned parties, including internal or external customers Ability to effectively prioritise and plan for best outcomes Ability to interpret an extensive variety of instructions, manage competing demands and follow tasks to completion High interpersonal skills allowing for effective communication with all levels of the medical community Ability to learn and be able to then demonstrate usage of technical and medical equipment

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience:

you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!

Air Liquide Healthcare Australia seeks a customer-focused administrator to support commercial activities and patient interactions in the sleep services space. You will be the first point of contact for new and existing clients, providing guidance on CPAP equipment and delivering follow-up care and education.

Responsibilities include assisting with diagnostic evaluations, coordinating with healthcare professionals, and maintaining clinic equipment while upselling services to meet patient needs.

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.

Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations' interfaces, payors' interfaces (States or Private Insurance).

How will you CONTRIBUTE and GROW?

• Initial point of contact for both new and existing clients
• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
• Offer guidance on CPAP equipment, setup and ongoing service requirements
• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
• Collaborate with healthcare professionals and service providers
• Promote and upsell our product range and services
• Maintain and sterilise clinic equipment

Are you a MATCH?

• Experience in retail, hospitality, reception, or any customer-facing role.
• A warm, empathetic, and patient communication style.
• Strong listening skills and a genuine desire to help people.
• Basic computer skills and comfort learning new software systems.

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902. Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!

CPAP Therapy ConsultantApplylocations: Dee Why - Clinics & shopstime type: Full timeposted on: Posted Todayjob requisition id: RAir Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.We are currently looking for an experienced Retail/CPAP Therapy Consultant to join our team at the Dee Why clinic. In this role, you will be crucial in enhancing our customer care and managing sleep apnea treatments for our patients This position would be a great fit for a proactive individual who is passionate about providing excellent service in the area of obstructive sleep apnea management. As a Retail/CPAP Therapy Consultant, you will collaborate closely with physicians to create tailored and effective treatment plans that address the specific needs of each patient. How will you CONTRIBUTE and GROW? Initial point of contact for both new and existing clients Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing Offer guidance on CPAP equipment, setup and ongoing service requirements Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options Collaborate with healthcare professionals and service providers Promote and upsell our product range and services Maintain and sterilise clinic equipment Are you a MATCH? Previous experience in a retail, healthcare or sales environments highly regarded Good communication skills Experience with customer service across all stages of customer interaction Keen interest in CPAP therapy and sleep medicine disciplines Strong organisational and administrational skills Valid and full Australian working rights We offer: Base plus Sales Incentive Bonus 14 weeks paid parental leave Family and social activities A professional environment with a focus on wellbeing Salary Continuance Insurance Local and global opportunities Health and wellbeing initiatives Retail discount programs with over 350 retailers Employee social events One paid volunteering day each year Long-term career development opportunities nationally and/or internationally across the Air Liquide Group APPLY NOW! As part of the pre-employment process, potential employees are required to undertake background checks applicable to the requirements of the position i.e., reference checks, medical check, police check, and Australian working rights confirmation.

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. Internal progression has created an opportunity for an experienced Retail/CPAP Therapy Consultant to join our team at the Bondi clinic. In this role, you will be crucial in enhancing our customer care and managing sleep apnea treatments for our patients. This position would be a great fit for a proactive individual who is passionate about providing excellent service in the area of obstructive sleep apnea management.

How will you CONTRIBUTE and GROW?

• Initial point of contact for both new and existing clients
• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
• Offer guidance on CPAP equipment, setup and ongoing service requirements
• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
• Collaborate with healthcare professionals and service providers
• Promote and upsell our product range and services
• Maintain and sterilise clinic equipment

Are you a MATCH?

• Previous experience in a retail, healthcare or sales environments highly regarded
• Good communication skills
• Experience with customer service across all stages of customer interaction
• Keen interest in CPAP therapy and sleep medicine disciplines
• Strong organisational and administrational skills

We offer:

• Base plus Sales Incentive Bonus
• 14 weeks paid parental leave
• Family and social activities
• A professional environment with a focus on wellbeing
• Salary Continuance Insurance
• Local and global opportunities
• Health and wellbeing initiatives
• Retail discount programs with over 350 retailers
• Employee social events
• One paid volunteering day each year
• Long-term career development opportunities nationally and/or internationally across the Air Liquide Group

About Air Liquide is a world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!

Air Liquide Healthcare Australia is seeking a Retail/CPAP Therapy Consultant at our Bondi clinic. You will be the first contact for clients, guide CPAP therapy, and manage sleep apnea treatments with a patient-centric approach.

You will educate patients, collaborate with healthcare professionals, upsell products, and maintain clinic equipment while delivering outstanding service in a fast-paced environment.

Air Liquide Healthcare Australia is seeking an experienced Retail/CPAP Therapy Consultant to join our Richmond clinic to enhance customer care and manage sleep apnea treatments for our patients.

The role involves being the first contact for clients, evaluating and titration studies, guiding CPAP equipment setup, arranging follow-ups, educating patients and families, collaborating with healthcare professionals, upselling products, and maintaining clinic equipment.

Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. We are currently looking for an experienced Retail/CPAP Therapy Consultant to join our team at the Richmond clinic. In this role, you will be crucial in enhancing our customer care and managing sleep apnea treatments for our patients.

How will you CONTRIBUTE and GROW?

• Initial point of contact for both new and existing clients
• Conduct diagnostic evaluations, including titration studies, for patients experiencing sleep-disordered breathing
• Offer guidance on CPAP equipment, setup and ongoing service requirements
• Provide follow-up appointments for newly diagnosed patients and ongoing support for existing patients
• Educate patients and their families about sleep disorders, evaluation procedures, and available treatment options
• Collaborate with healthcare professionals and service providers
• Promote and upsell our product range and services
• Maintain and sterilise clinic equipment

Are you a MATCH?

• Valid Australian working rights
• Previous experience in a retail, healthcare or sales environments highly regarded
• Good communication skills
• Experience with customer service across all stages of customer interaction
• Keen interest in CPAP therapy and sleep medicine disciplines
• Strong organisational and administrational skills

About Air Liquide A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide's scientific territory and have been at the core of the company's activities since its creation in 1902.

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here!