Facilities Management Helpdesk Operator (All shifts)

$29.58 + Penalties

• Be part of our 24/7 operation, with early morning, day, evening, and overnight shifts that fit your availability.
• Develop your skills and advance your career in a fast-paced healthcare SoftFM environment.
Coordinating essential services and ensuring the smooth running of hospital operations, day and night, seven days a week

Compass Group Australia deliver essential support services at the New Footscray Hospital, one of Victoria's largest health infrastructure projects. We provide vital services, including patient services, environmental services, food, security, help desk, and more. As a public hospital with clinical services provided by Western Health, this state-of-the-art facility will play a key role in supporting the community-be part of something bigger and help shape the future of healthcare in Victoria.

ROLE PURPOSE & CONTRIBUTION

The Facilities Management Helpdesk Operator is the first point of contact for Clinical and Non-Clinical staff requiring assistance with hospital services. This role ensures efficient handling of inquiries, accurate logging of requests, and prompt coordination of support to uphold the hospital's commitment to delivering exceptional service standards.

THE POSITION

• Respond to service requests via phone, email, and in person; log and prioritise them in the helpdesk system.
• Assign or escalate issues to the right teams and follow up to ensure timely resolution.
• Provide clear updates to staff; manage workload and handle last-minute changes.
• Deliver professional, empathetic customer service and escalate complaints or feedback as needed.
• Maintain accurate data in the Maintenance Management System and support continuous improvement.
• Ensure compliance with hospital policies, safety standards, and privacy regulations.

COMPETENCY REQUIREMENTS

• Proven ability to manage inquiries, service requests, and job coordination in a fast-paced setting.
• Accuracy in logging service requests, updating schedules, and maintaining records
• Skilled in prioritising tasks and managing time to balance helpdesk inquiries and scheduling duties.
• Experience handling last-minute scheduling changes and resolving conflicts efficiently.
• Demonstrated ability to create, update, and manage staff or service schedules using relevant tools or software.
• Ability to resolve schedule conflicts efficiently and effectively
• Understanding of hospital operations and workflows to ensure coordination of schedules and services

EXPERIENCE & QUALIFICATIONS

• Experience in a facilities management helpdesk, customer service, or scheduling role, preferably within a healthcare environment preferred.
• Strong interpersonal and communication skills
• Familiarity with scheduling systems, helpdesk software, or similar tools.
• Proficiency in helpdesk systems, and Microsoft Office Suite (Word, Excel, Outlook).
• Police Check and Working with Children Check (or willingness to obtain).

THE BENEFITS

• Easy access to 100+ retail discounts.
• Opportunity to learn new skills and move to different internal roles.
• A chance to join an ecologically and socially forward operation.

Western Health in Victoria is seeking a Senior Pharmacy Technician for Ward Based Services in a full time, permanent role at Footscray Hospital. You will assist in supervising and training the pharmacy team while ensuring effective ward medication supply.

With a Certificate IV and at least four years of experience, you will be a team player committed to patient care and quality service. Benefits include competitive salary packages, health programs, and opportunities for professional growth.

Assistant Clinical Trials Manager, Maternal Fetal MedicineThis site uses and shares cookies and similar technologies to personalise your experience, advertise to you and provide content from third-parties as well as analyse our usage. You consent to our use of such technologies by proceeding. You can change your mind or consent choices at any time. Visit our Privacy Statement for further information.# Jobs at UoM Assistant Clinical Trials Manager, Maternal Fetal MedicineApply: Clinical Sites (Metro & Regional): Part time: Posted Today: End Date: November 5, 2026 (14 days left to apply): JR-018776 Role type: 0.8 - 1 FTE; Fixed-term until 31 December 2027 Faculty: Medicine, Dentistry and Health Sciences Department/ School: Obstetrics, Gynaecology and Newborn Health Location: Western Health, Sunshine Hospital

Salary:

$100,847 - $109,163 p.a. pro rata for part-time plus 17% superannuation Impact maternal and childhood health through C\ STEROID and PRECeDe / coordinate multi-site trials / collaborate with maternity researchers + The PRECeDe Trial + The C\ STEROID Trial - University of Auckland Bring your clinical trials expertise to maternal fetal medicine and help transform evidence-based care for families Investing in you - 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities. The University of Melbourne We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website. Your next career opportunity You will play a central role coordinating large, international maternal fetal medicine trials and long-term childhood follow-up studies. Working closely with the Clinical Trials Manager, you will oversee multi-site operations, data quality and trial processes. You will help generate evidence that improves outcomes for mothers, babies and children in Australia and beyond. What you will deliver: Support ethics and governance submissions, site assessments and contracts to enable timely trial start-up across all sites. Coordinate day-to-day operations for C\ STEROID, PRECeDe and related studies, ensuring adherence to protocols and GCP standards. Lead data management activities, including database design, training site staff, data cleaning, integrity checks and data locking. Liaise with over twenty recruiting sites, investigators and trial teams to support recruitment, workflow and issue resolution. Contribute to stakeholder communications and oversight through meeting coordination, reports, consumer engagement and long-term follow-up planning. You may be a great fit if you: Hold postgraduate qualifications in science, allied health, nursing, medicine or public health, or equivalent experience and training. Bring substantial experience in clinical trials, including multi-site hospital research governance, coordination and project management. Demonstrate strong knowledge of ICH GCP, NHMRC clinical trial policies and international research governance requirements. Use Office applications confidently, and manage databases such as REDCap to support accurate, high-quality trial data. Write clear ethics applications, reports and correspondence, and communicate complex trial information effectively to diverse stakeholders. Manage competing deadlines with excellent organisation, attention to detail, professionalism and independence within a collaborative team. For further information please refer to the attached PD. What we offer you! We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including: Build future financial security with 17% superannuation Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave, cultural leave, and menstruation and menopause leave. Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company Health and well-being services including a leading Employee Assistance Program For more information check out our benefits page! Your new team - Join the Western Health Maternal Fetal Medicine Research Unit, partnering with the University of Melbourne. The team in Obstetrics, Gynaecology and Newborn Health leads landmark MRFF- and NHMRC-funded trials, including C\ STEROID and PRECeDe. You will support pregnancy research and long-term childhood follow-up studies with national collaborators. You will work with clinicians, researchers, statisticians and trial coordinators in a supportive environment valuing integrity and teamwork. Be Yourself The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process. Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at . Application essentials: Visit "apply with us" to learn more about the process, including tips and FAQs. You must have current valid work rights for Australia. Visa sponsorship is not available for this role. A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you. Please upload your resume and a cover letter outlining your interest and experience as part of the application process. Please upload your responses to the Selection Criteria, found in the Position Description. Learn more about responding to Selection Criteria Want to know more? For queries related to this specific position, contact Prof Joanne Said by emailing For questions related to our recruitment process email Walid at For recruitment adjustments contact Kim Groizard on 3 or at (subject: 'Recruitment Adjustments'). Apply today, and join a community that's shaping the future. Applications close: Wednesday the 4th of November 2026 at 11:55 PM; Melbourne time zone. Position Description: JR-018776 - Assistant Clinical Trials Manager, Maternal Fetal Medicine - PD.docx JR-018776 - Assistant Clinical Trials Manager, Maternal Fetal Medicine - PD<img src="https://www.jobg8.com/Tracking.aspx?

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