Clinical Trials Product Manager: AI Powered Study Platform black.ai•Melbourne, VIC, AU

Job Description

Heidi is building the future of AI powered healthcare by unifying fragmented clinical trial workflows. We're seeking a Clinical Product Manager who deeply understands trials, sponsors, CROs, and sites to shape a platform spanning patient identification, eligibility, referrals, site intake, and enrollment.

This is a hands on IC role across research sites, sponsor and CRO teams, patients, design, data and engineering.

We're Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world's healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don't choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

The role

This is a once-in-a-lifetime opportunity! We're hiring a Head of Customer Education to define and scale how healthcare organizations and providers around the world learn, adopt, and succeed with an AI Care Partner.

Reporting to the Head of Customer Success this role sits at the intersection of customer experience, healthcare workflows, enablement, and commercial outcomes. You will work across Customer Success, Support, Product, Sales, and Clinical teams to build education programs that accelerate adoption, improve customer outcomes, support expansion opportunities, and help enterprise customers successfully operationalize Heidi at scale.

This role spans a wide range of healthcare environments and specialties, including hospitals, emergency departments, veterinary, home health, allied health, physiotherapy, mental health, dental, specialist care, and more.

To start, this is a hands on player coach role. You won't just define the education strategy - you'll help build the operating model, create scalable learning experiences, support strategic enterprise implementations, and develop a global training capability that grows with the business.

What you'll do

Define customer learning and adoption strategies

Partner with Customer Success, Product, Clinical, and Enterprise teams to define what successful onboarding, activation, adoption, and workflow integration look like across different healthcare settings and customer segments.

Build scalable education programs

Create and continuously improve eLearning, onboarding pathways, certifications, workshops, videos, guides, and self serve learning experiences that help customers realize value quickly and confidently adopt Heidi into daily clinical workflows.

Develop enterprise training programs

Work closely with Customer Success and Enterprise teams to build tailored education and rollout plans for strategic customers, supporting large scale implementations, change management, workflow redesign, and long term adoption success.

Drive commercial customer outcomes

Help improve customer retention, expansion readiness, product utilization, and implementation success through effective education and operational enablement. Partner with customer facing teams during strategic enterprise engagements where training and adoption are critical to success.

Build and mobilize the global training network

Manage and coordinate in field trainers across geographies, including both contractors and full time team members, ensuring customers receive high quality and locally relevant training experiences globally.

Own education operations and measurement

Establish success metrics, track education effectiveness and customer adoption, and build operational systems that help scale customer education efficiently as Heidi continues to grow globally.

Be a builder

Get into the detail, test and iterate quickly, and turn ideas into practical systems and learning experiences that providers and customer teams actually use.

What you'll need

• Experience in Customer Education, Enablement, Customer Success, Implementation, or Learning & Development in a SaaS or healthcare environment
• Strong understanding of customer adoption, change management, and operational enablement
• Experience building scalable eLearning and customer education programs
• Commercial mindset with the ability to connect education outcomes to customer retention, expansion, and long term value
• Practical and hands on: able to move between strategy and execution without losing momentum
• Strong communicator who can bring clarity across technical, operational, and clinical stakeholders
• Experience managing trainers, facilitators, or distributed enablement programs is highly valued
• Healthcare experience strongly preferred

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.
• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.
• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.
• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end to end, and never be a bystander.
• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.
• Live in clinicians' reality. Not the ideal workflow, the twenty patients before lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You'll join a team focused on real world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non care feels like. True A players progress extremely fast here. The nature of the scale up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

Building what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.

We take care of you.

We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.

We're Heidi

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world's healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don't choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

The Role

Heidi's enterprise pipeline has scaled faster than the operating infrastructure behind it. Across every region, independently, the same gap keeps surfacing: a dedicated technical leader who owns the post-sales delivery of a signed contract through to a live, stable deployment. Not a project coordinator. Not an extended CSM. Someone who can sit with a hospital's IT team, sort out their identity environment, get the integration running correctly, and own that outcome. You will build the team, methodology, governance, metrics and cross-functional interfaces required to make implementation a competitive advantage.

This role reports into the Head of Program Management, sitting within the Programs function alongside Integrations and Enterprise.

What You'll Do

• Own the full technical deployment lifecycle: scope confirmation, environment readiness, configuration, integration, cutover, go-live and stabilisation through to handover to CS

• Build the implementation methodology from the ground up - stage gates, readiness criteria, templates, risk controls and executive reporting that work across health system sizes and regions

• Run a central portfolio across all the technical components of enterprise deployments above threshold, including: staffing, sequencing, capacity planning, and trade-offs made at the business level

• Build and lead the team: Implementation managers and engineering capacity across regions

• Own the technical readiness process: get into deals early enough to confirm SSO, integration and environment requirements before they become go-live blockers

• Define the interface with Product and Engineering: structured, evidence-based escalations for real product gaps, separated cleanly from deployment configuration

• Set the metrics: time to technical onboarding, go-live milestone attainment, activated clinicians, implementation variance across comparable deployments

• Recruit, develop and performance-manage a high-agency implementation team across regions

If we'd worked together the last 6 weeks, you'd have

• Stood up a single portfolio view across multiple concurrent enterprise deployments, spotted capacity conflicts, and made the resourcing call before either became a customer problem

• Scoped a complex on-prem deployment end-to-end with a health system's security, IT and procurement teams - requirements confirmed, sign-off timeline agreed, plan in writing before engineering committed a day

• Made a build-vs-configure call on an EHR integration request, proved it was a deployment problem not a product gap, and closed it in four days rather than putting it in the roadmap

• Run the kickoff for a five-site rollout: executive steering committee in the morning, IT dependency review with the trust's infrastructure team in the afternoon

• Hired an Implementation Manager, handed them their first account, and had them running independently inside three weeks because the playbook was actually usable

• Proposed a pre-signature checklist with Sales and Solutions Engineering so environment requirements are confirmed before contract, not after

What You'll Need

• Significant experience building or leading enterprise implementation in healthcare software - health systems, EHR-integrated products, clinical AI, or complex clinical workflow platforms

• You've run multi-site deployments involving clinicians, IT, security, procurement, legal and executive sponsors, and done it more than once

• You've managed implementation leaders and technical implementation resources, not just delivered projects yourself

• Real fluency with enterprise health IT: SSO and identity management, EHR integration patterns, clinical governance and sign-off processes

• Executive credibility with CIOs, CMIOs and health system operational leaders

• Judgment on the scope boundary: you know when a customer problem is a deployment problem, a configuration problem, or a product problem - and the spine to call it

• Comfort building process while simultaneously delivering

If you answer 'NO' to these questions, this may not be the job for you

• Have you personally turned a chaotic enterprise deployment into a repeatable system?

• Do you find the politics of a health system IT environment more interesting than frustrating?

• Can you run an executive steering committee and a technical dependency review in the same day without losing altitude?

• Are you better at building the machine than running a machine someone else built?

• Does the idea of making health systems dramatically easier to work in feel like a worthwhile way to spend the next few years?

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.

• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.

• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.

• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.

• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.

• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You'll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we'd like to see. We're medicos, engineers, builders, and designers who've felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is demanding, but we value sustainable performance and mental health. You're trusted to perform, and you set your schedule. We operate on outcomes > inputs, not process theatre. We all take the bins out, metaphorically and literally.

Building what we're building isn't always easy. But we didn't choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn't whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you're doing the defining work of your career.

We take care of you

• $1,000 annual learning and development budget
• $150/month health and wellness allowance
• $500 home office budget
• 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave
• fertility support up to $10,000
• four weeks of work from anywhere per year
• serious equity

Overview

We are seeking a highly detail-oriented RF Calibration & Lab Technician to elevate the quality and repeatability of our RF validation and production test environments. This role will work across Hardware, DVT, Systems, and SVT teams to ensure our lab infrastructure, calibration practices, and measurement setups meet the highest standards. The ideal candidate brings strong practical RF experience, deep familiarity with test equipment calibration and S-parameter measurement, and a disciplined approach to lab hygiene. This is a hands-on role for someone who takes pride in precision, repeatability, and clean data.

Key Responsibilities

• Own RF lab hygiene and measurement integrity across development and validation environments
• Calibrate and maintain RF test equipment including VNAs, spectrum analyzers, signal generators, power meters, and associated accessories
• Measure and characterize cable, connector, and jig S-parameters (S11, S21, etc.) and maintain correction data where required
• Establish and enforce best practices for RF handling (torque wrench usage, connector care, cable replacement schedules, labeling, ESD discipline)
• Debug and optimize RF test setups to eliminate measurement artifacts and improve repeatability
• Manage lifecycle of cables, connectors, adapters, and fixtures. Identify and replace degraded interconnects before they impact data quality
• Support DVT, SVT, and Systems teams during bring-up, validation, and regulatory testing
• Maintain calibration logs, test setup documentation, and lab asset tracking
• Work with engineering teams to improve test fixture design and measurement robustness

Required Experience

• Strong hands-on RF experience (industry or advanced lab environment)
• Practical understanding of RF calibration techniques (SOLT, TRL, power calibration, etc.)
• Experience measuring and interpreting S-parameters
• Familiarity with RF connectors (SMA, MMCX, U.FL, etc.) and proper torque practices
• Experience troubleshooting measurement inconsistencies and identifying root causes
• Comfortable working with high-frequency PCB assemblies and RF modules
• Strong documentation habits and disciplined working style

Preferred Qualifications

• Experience supporting regulatory or compliance testing (FCC, CE, etc.)
• Background in production test or DVT environments
• Experience building or maintaining RF test jigs and fixtures
• Understanding of basic antenna measurements

What We're Looking For

• Meticulous attention to detail
• High standards for cleanliness and repeatability in lab environments
• Proactive mindset - fixes issues before they become failures
• Clear communicator who can work across hardware, systems, and validation teams
• Takes ownership of lab quality and measurement accuracy

What We Offer

• Competitive salary and stock option package
• Performance-based bonus scheme
• Income protection insurance
• Supportive, high-performance culture where your work truly matters
• Personal professional growth opportunities

How to apply

If you are interested in building the first 802.11ah chipset together with the inventors of Wi-Fi, then send us your resume and application letter and tell us why you should become Morse Micro's next Test Infrastructure Technician.

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