EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

We're now welcoming applications for Case Managers to join our supportive, purpose-driven team in Tweed Heads. This is deeply meaningful work where your empathy, problem-solving and commitment have a profound impact every single day.

As part of our interview process, shortlisted candidates will need to be available to attend a face-to-face group interview on 29 or 30 September and be available to commence work on 2 November 2026.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off
• A 9-day fortnight

Giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry.

Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand.

EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

What You'll Be Doing

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

What We're Looking For

It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role.

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?
• The ability to thrive in a fast paced, collaborative team?
• Good computer literacy with the ability to learn new systems?
• Strong communication, resilience and a customer-first mindset for effective rapport-building?
• Creativity, curiosity and initiative when engaging with stakeholders?

We want to hear from you!

WHAT WE OFFER

We stand together as equals.

EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.

We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

Benefits & Perks

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super
• We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

About Us

There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts.

Our people care about making a difference. We are looking for people who share our commitment to positive change.

Once we have found you, we pull out all the stops to keep you.

The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team.

You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off, or A 9-day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation Because personal injury is the only thing we do, EML offers one of the most stable and future focused careers in the industry. Our deep expertise, purpose driven work and development pathways help you build a long term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML Are you passionate about helping people get their lives back after injury or illness? As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.

The Claims Treatment Specialist, Physiotherapy role sits within our largest business unit - NI (Nominal Insurer) which provides workers compensation to more than 326,000 employers and 3.6 million workers in NSW. This role will see you utilise your clinical expertise to review the effectiveness of Worker's physiotherapy treatment in line with SIRA's Clinical Framework of the Delivery of Health Services. You will support claims teams by ensuring the right questions are considered in the approval of Allied Health Treatment Requests (AHTRs). You will oversee physiotherapy treatment progress and provide guidance to build the capability of operational team members. This will help them better assess and manage physiotherapy treatment. The role will have you communicating and negotiating with external treating physiotherapists to address injury recovery and treatment plans and educate them on completing AHTRs. This dynamic role requires someone who is adaptable and can identify opportunities for continuous improvement. You will hold a current AHPRA registration and bring strong clinical experience, ideally within the workers compensation sector.

We're now welcoming applications to join our supportive, purpose driven team in Sydney on a full time, maximum term contract to October 2027. This is deeply meaningful work where your empathy, problem solving and commitment have a profound impact every single day.

What You'll Be Doing

• Develop and implement strategies to optimise treatment management processes and outcomes.
• Assess Allied Health Treatment Requests to support worker recovery in line with SIRA's Clinical Framework.
• Conduct file reviews and provide clinical opinions on treatment strategies, reviewing medical records and other relevant information.
• Liaise and negotiate with treating providers, doctors, specialists, and allied health professionals to facilitate treatment upgrades and manage treatment modalities.
• Identify the need for and refer to external services like Independent Physiotherapy Consultants or Independent Medical Examinations.
• Educate and train injured workers, employers, and operational team members on medical issues, best practices, and negotiation techniques related to workers' compensation claims.

What We're Looking For

• Bachelor's degree in Physiotherapy and current AHPRA registration
• Demonstrated (3 years +) in clinical physiotherapy practice, with a strong focus on musculoskeletal injuries.
• Well established knowledge of disability and injury management best practice
• Comprehensive understanding and demonstrated experience working in the personal injury industry, ideally with experience with the workers compensation insurance and legislation.
• Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with stakeholders at all levels.
• Excellent proficiency in Microsoft office suite.

Why You'll Love Being Part of EML

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact? If you're looking for a purposeful, people focused career with stability, balance and a culture that celebrates you we would love to hear from you.

About Us

There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off, or A 9-day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future focused careers in the industry. Our deep expertise, purpose driven work and development pathways help you build a long term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML.

Are you passionate about helping people get their lives back after injury or illness? As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident. We're now welcoming applications for a Case Manager to join our IfNSW team in Gosford on a Permanent - Fulltime basis. This is deeply meaningful work where your empathy, problem solving and commitment have a profound impact every single day.

What You'll Be Doing

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return to work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

What We're Looking For

It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?
• The ability to thrive in a fast paced, collaborative team?
• Good computer literacy with the ability to learn new systems?
• Strong communication, resilience and a customer first mindset for effective rapport building?
• Creativity, curiosity and initiative when engaging with stakeholders?

Why You'll Love Being Part of EML

You'll enjoy a range of benefits designed to support your wellbeing, growth and success: Hybrid work options for better balance. Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities. Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners. Corporate wellbeing program, including gym and health insurance discounts. Comprehensive learning and development tailored to help you grow. More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families Company wide celebration events that keep us connected. Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people focused career with stability, balance and a culture that celebrates you we would love to hear from you.

About Us

There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Why Join EML? An Award Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between: Monthly rostered days off, or A 9-day fortnight giving you more control over your time and work life balance.

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future focused careers in the industry. Our deep expertise, purpose driven work and development pathways help you build a long term career in a field where your skills will always be in demand. EML's investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people's lives.

Make a real difference in people's lives with EML

Are you passionate about helping people get their lives back after injury or illness? As Australia's largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident. We're now welcoming applications for a Technical Specialist to join our supportive, purpose driven team in Melbourne or Geelong on a permanent, part time basis. This is deeply meaningful work where your empathy, problem solving and commitment have a profound impact every single day.

What You'll Be Doing

• Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
• Assisting the claims teams in their achievement of performance measures
• Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
• Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
• Building and maintaining strong collaborative relationships with internal and external stakeholders
• Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

What We're Looking For

It's ok if you haven't done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have

• Strong technical experience within the Victorian workers compensation scheme is mandatory.
• Previous experience as a technical specialist or similar role in workers compensation claims is preferred
• Experience in managing relationships and competing stakeholder priorities
• Superior time management and negotiating skills
• Exceptional problem solving and strategic thinking skills
• Experience in coaching and supporting others

Why You'll Love Being Part of EML

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people focused career with stability, balance and a culture that celebrates you we would love to hear from you.

About Us

There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

EML, Australia's leading personal injury claims specialist, seeks a Technical Specialist to join Melbourne or Geelong on a permanent, part-time basis. You will provide technical guidance to claims teams, ensuring compliance with Victorian workers' compensation law and WorkSafe Victoria guidelines, while driving service excellence.

In this role you will collaborate with internal and external stakeholders, develop initiatives to improve performance and compliance, and contribute to a supportive,