At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We've built a culture that celebrates community, collaboration and innovation, where people love what they do.

The Associate Registrar - Student Governance and Compliance provides senior governance, assurance and regulatory oversight across designated Academic Services functions. The role supports the integrity of student decision-making, academic records, complaints and appeals, student safety and wellbeing processes, completions and related student administration.

Working across Academic Services, Student Experience, Legal, Risk, Compliance and academic areas, you will ensure processes are fair, consistent, evidence-based, compliant and auditable. You will lead or coordinate complex and high-risk matters within delegated authority, provide constructive challenges to operational leaders and advise senior stakeholders on regulatory obligations, risk, assurance and continuous improvement.

• Provide governance and assurance oversight across student complaints, appeals, misconduct and academic integrity processes, ensuring procedural fairness and appropriate separation of investigation, decision-making, review and appeal functions.
• Lead complex and high-risk matters within delegated authority, maintaining confidentiality, privacy, records management and conflict-of-interest requirements.
• Coordinate the University's responses to external complaints and investigations, including matters referred to the National Student Ombudsman, and prepare evidence-based submissions and response materials.
• Oversee student wellbeing and safety processes, including escalation, reporting, referrals, incident management and compliance with gender-based violence prevention and response requirements.
• Maintain evidence readiness, data integrity and audit compliance, using student voice, case trends and emerging risks to drive continuous improvement, particularly for students at risk and under-represented cohorts.
• Establish and maintain a risk-based assurance framework across complaints, student safety, completions, records and student administration processes.
• Translate legislative and regulatory requirements into clear policies, procedures, controls, evidence requirements and escalation pathways, including ESOS, the National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS obligations.
• Lead reporting on complaints, student safety and wellbeing, GBV, completions, graduation and related student administration matters, ensuring information is accurate, privacy compliant and audit ready.
• Provide oversight and assurance of completions, award eligibility, certification, graduation, student records and post-enrolment processes including progression, re-enrolment, transfers, withdrawals, credit and recognition of prior learning.
• Provide expert advice to senior leaders and governance forums, work with Heads of Department and key stakeholders to resolve issues, and address root causes through policy review and continuous improvement.
• Lead and develop a high-performing team, fostering accountability, accuracy, service, collaboration, learning and positive leadership.

• A postgraduate qualification in a relevant discipline, or equivalent professional experience.
• Significant senior experience in academic or student administration within higher education.
• Demonstrated experience managing student complaints, appeals and complex case resolution, including high-risk matters.
• Experience leading responses to external complaints, investigations or regulatory bodies.
• Experience overseeing student lifecycle processes, including progression, academic records and completions.
• Advanced knowledge of the Australian higher education regulatory framework, including the National Higher Education Code to Prevent and Respond to Gender-based Violence, with the ability to translate obligations into fair and auditable processes.
• Strong working knowledge of the ESOS Act, National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS requirements.
• Experience providing leadership or assurance in student wellbeing and safety, including sensitive disclosures, incident response, risk and gender-based violence compliance.
• Strong analytical, reporting and data governance skills, with the ability to use digital tools and AI appropriately to improve workflows, case management and service delivery.
• Sound judgement, problem-solving, stakeholder engagement, communication and influencing skills, with the ability to deliver fair, practical and student-centred outcomes.

Applications for this role will close on Wednesday 30th September.

This is a permanent, full-time position based at Surry Hills Campus in Sydney.

Bold, modern and agile, we're Australia's fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country's most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you'll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At

Torrens University Australia, you'll benefit from:

• Study free in a course/degree related to your position
• B Corp certified university - values driven, and purpose led
• Access to internal opportunities - Be supported to learn, grow and move across the organisation

We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements, please contact your recruiter at for confidential support. We are committed to ensuring an equitable, barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.

To learn more about what makes Torrens University Australia a great place to work, visit .

We'd love to hear from you.

Job reference: R31044

Please note, we may close applications earlier should a suitable candidate be identified. You can expect to hear from our Talent Acquisition team after this date with updates regarding your application.

Canberra Close Date: September 23, :59 AEST REF: CHSnch0626

• Lead a major acute hospital through growth and transformation
• Drive performance, culture and integration across a health network
• Shape future care models and a significant $2B redevelopment agenda

The Position

Canberra Health Services seeks an accomplished healthcare executive to lead North Canberra Hospital through an important period of transformation, integration and growth. This is a pivotal leadership appointment within one of Australia's most dynamic public health systems, providing the opportunity to influence both the future of the hospital and the broader delivery of healthcare across the ACT.

Reporting to the Chief Operating Officer, the General Manager is responsible for the overall leadership and performance of the 320bed North Canberra Hospital, ensuring the delivery of safe, effective and person-centred services while maintaining a strong focus on access, patient flow, quality, workforce capability and financial sustainability. The role requires an executive who can successfully balance operational excellence, budget management (managing a circa $350M budget) with long-term strategic thinking, bringing together the 1500FTE staff around a shared vision and creating a culture that supports exceptional patient outcomes.

North Canberra Hospital occupies a unique place within the Canberra Health Services network and is entering a period of significant change. A major priority for the successful candidate will be strengthening alignment between the hospital and the wider health system, fostering a more connected and collaborative approach to service delivery. At the same time, the General Manager will lead the hospital through its circa $2B redevelopment and future service planning, helping shape contemporary models of care and positioning the organisation for long-term success.

This opportunity will appeal to a seasoned hospital leader with experience managing large-scale acute services, complex stakeholder environments and significant organisational change. You will bring operational credibility, strong financial acumen and a demonstrated ability to build culture, develop high-performing teams and maintain trusted relationships across clinical, executive, government and community settings.

The Organisation

Canberra Health Services delivers a comprehensive range of acute, sub-acute, primary and community-based health services to the ACT and surrounding region. Guided by its vision of creating exceptional healthcare together, Canberra Health Services is committed to providing high-quality, effective and person-centred care through a network of hospitals, community health centres and specialist services. Its values of being Reliable, Progressive, Respectful and Kind underpin the way care is delivered and how people work together across the organisation.

North Canberra Hospital is a major acute hospital serving Canberra and the surrounding region. As part of Canberra Health Services, the hospital is playing an increasingly important role within an integrated network-based model of care. Significant redevelopment activity, evolving service models and ongoing health system reform create an exciting environment for a leader who is motivated by the opportunity to shape the future of healthcare while delivering outstanding operational performance.

For more information on the organisation visit:

Applications close: Wednesday 23 September 2026 - 11:59pm

North Canberra Hospital is a major acute facility within Canberra Health Services. The General Manager will lead transformation, growth and integration across the network, ensuring safe, patient centred services while maintaining financial sustainability.

Reporting to the Chief Operating Officer, the role requires strong strategic leadership, budget oversight of about $350M, and the ability to unite 1500 FTE around a shared vision during a $2B redevelopment program.

• Provide governance and assurance oversight across student complaints, appeals, misconduct and academic integrity processes
• Lead complex and high-risk matters within delegated authority while maintaining confidentiality, privacy, records management and conflict-of-interest requirements
• Coordinate the University's responses to external complaints and investigations, including matters referred to the National Student Ombudsman
• Prepare evidence-based submissions and response materials
• Oversee student wellbeing and safety processes, including escalation, reporting, referrals, incident management and gender-based violence prevention and response compliance
• Maintain evidence readiness, data integrity and audit compliance
• Use student voice, case trends and emerging risks to drive continuous improvement
• Establish and maintain a risk-based assurance framework across complaints, student safety, completions, records and student administration
• Translate legislative and regulatory requirements into policies, procedures, controls, evidence requirements and escalation pathways
• Lead reporting on complaints, student safety and wellbeing, GBV, completions, graduation and related student administration matters
• Provide oversight and assurance of completions, award eligibility, certification, graduation, student records and post-enrolment processes
• Advise senior leaders and governance forums and collaborate with Heads of Department and key stakeholders
• Address root causes through policy review and continuous improvement
• Lead and develop a high-performing team

• A postgraduate qualification in a relevant discipline, or equivalent professional experience
• Significant senior experience in academic or student administration within higher education
• Demonstrated experience managing student complaints, appeals and complex case resolution, including high-risk matters
• Experience leading responses to external complaints, investigations or regulatory bodies
• Experience overseeing student lifecycle processes, including progression, academic records and completions
• Advanced knowledge of the Australian higher education regulatory framework, including the National Higher Education Code to Prevent and Respond to Gender-based Violence
• Strong working knowledge of the ESOS Act, National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS requirements
• Experience providing leadership or assurance in student wellbeing and safety, including sensitive disclosures, incident response, risk and gender-based violence compliance
• Strong analytical, reporting and data governance skills, with the ability to use digital tools and AI appropriately
• Sound judgement, problem-solving, stakeholder engagement, communication and influencing skills
• Permanent, full-time position based at Surry Hills Campus in Sydney

Demonstrates expertise in governance and assurance oversight within higher education, particularly in managing student complaints, appeals, and wellbeing processes. Proficient in translating regulatory requirements into actionable policies and leading high-performing teams to ensure compliance and continuous improvement.

• Postgraduate Qualification
• Experience in Academic Administration
• Knowledge of Australian Higher Education Regulatory Framework
• Leadership in Student Wellbeing and Safety
• Analytical and Reporting Skills

• Student Complaints Management
• Case Resolution
• Incident Management
• Data Governance
• Regulatory Compliance
• Policy Development
• Evidence-Based Submissions
• Risk Management
• Continuous Improvement
• Records Management

• Problem-Solving
• Stakeholder Engagement
• Communication Skills
• Influencing Skills
• Sound Judgement

• National Higher Education Code
• ESOS Act
• National Code
• TEQSA
• ASQA
• HESF
• CRICOS
• PRISMS
• Gender-Based Violence Compliance
• Student Lifecycle Processes

• Digital Tools
• AI Utilization

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We've built a culture that celebrates community, collaboration and innovation, where people love what they do.

The Associate Registrar - Student Governance and Compliance provides senior governance, assurance and regulatory oversight across designated Academic Services functions. The role supports the integrity of student decision-making, academic records, complaints and appeals, student safety and wellbeing processes, completions and related student administration. Working across Academic Services, Student Experience, Legal, Risk, Compliance and academic areas, you will ensure processes are fair, consistent, evidence-based, compliant and auditable. You will lead or coordinate complex and high-risk matters within delegated authority, provide constructive challenges to operational leaders and advise senior stakeholders on regulatory obligations, risk, assurance and continuous improvement.

• Provide governance and assurance oversight across student complaints, appeals, misconduct and academic integrity processes, ensuring procedural fairness and appropriate separation of investigation, decision-making, review and appeal functions.
• Lead complex and high-risk matters within delegated authority, maintaining confidentiality, privacy, records management and conflict-of-interest requirements.
• Coordinate the University's responses to external complaints and investigations, including matters referred to the National Student Ombudsman, and prepare evidence-based submissions and response materials.
• Oversee student wellbeing and safety processes, including escalation, reporting, referrals, incident management and compliance with gender-based violence prevention and response requirements.
• Maintain evidence readiness, data integrity and audit compliance, using student voice, case trends and emerging risks to drive continuous improvement, particularly for students at risk and under-represented cohorts.
• Establish and maintain a risk-based assurance framework across complaints, student safety, completions, records and student administration processes.
• Translate legislative and regulatory requirements into clear policies, procedures, controls, evidence requirements and escalation pathways, including ESOS, the National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS obligations.
• Lead reporting on complaints, student safety and wellbeing, GBV, completions, graduation and related student administration matters, ensuring information is accurate, privacy compliant and audit ready.
• Provide oversight and assurance of completions, award eligibility, certification, graduation, student records and post-enrolment processes including progression, re-enrolment, transfers, withdrawals, credit and recognition of prior learning.
• Provide expert advice to senior leaders and governance forums, work with Heads of Department and key stakeholders to resolve issues, and address root causes through policy review and continuous improvement.
• Lead and develop a high-performing team, fostering accountability, accuracy, service, collaboration, learning and positive leadership.

• A postgraduate qualification in a relevant discipline, or equivalent professional experience.
• Significant senior experience in academic or student administration within higher education.
• Demonstrated experience managing student complaints, appeals and complex case resolution, including high-risk matters.
• Experience leading responses to external complaints, investigations or regulatory bodies.
• Experience overseeing student lifecycle processes, including progression, academic records and completions.
• Advanced knowledge of the Australian higher education regulatory framework, including the National Higher Education Code to Prevent and Respond to Gender-based Violence, with the ability to translate obligations into fair and auditable processes.
• Strong working knowledge of the ESOS Act, National Code, TEQSA, ASQA, HESF, CRICOS and PRISMS requirements.
• Experience providing leadership or assurance in student wellbeing and safety, including sensitive disclosures, incident response, risk and gender-based violence compliance.
• Strong analytical, reporting and data governance skills, with the ability to use digital tools and AI appropriately to improve workflows, case management and service delivery.
• Sound judgement, problem-solving, stakeholder engagement, communication and influencing skills, with the ability to deliver fair, practical and student-centred outcomes.

This is a permanent, full-time position based at Surry Hills Campus in Sydney.

Bold, modern and agile, we're Australia's fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country's most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you'll find endless opportunities for professional development and career progression. We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic. We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.

• We support your personal passions, development and wellbeing, to make your working life a more rewarding experience.
• Study free in a course/degree related to your position
• B Corp certified university - values driven, and purpose led
• Access to internal opportunities - Be supported to learn, grow and move across the organisation

We aim to provide you with the information you need at each stage of this process to help you present your best self.

Job reference: R31044

Applications for this role will close on Wednesday 30th September.

Please note, we may close applications earlier should a suitable candidate be identified.

You can expect to hear from our Talent Acquisition team after this date with updates regarding your application.

As the country's newest and fastest growing university, Torrens University Australia brings a fresh approach to higher education. Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good - by committing to a better way of doing business.

We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.